Each distinguished newspaper and tech web site gives suggestions on the highest e-readers or e-notebooks. There isn’t a scarcity of manufacturers that promote gadgets on to the buyer or by third-party marketplaces, similar to Amazon. Some of the important facets of e-reader possession is the customer support expertise. Inevitably, typically issues go improper along with your system in the course of the guarantee interval, or are shipped in a damaged state. That is the place customer support comes into play. What e-reader firm has the perfect customer support expertise?
Amazon – Doubtless has the perfect customer support relating to their Kindle model. Whether or not you name them straight or converse to certainly one of their dwell chat representatives, most issues will be resolved totally in a couple of minutes. If you happen to obtain a dud unit, they may sometimes refund you while not having to return it. More often than not, they ship you a brand new unit and eat the fee. Seldom do they even ask for the previous one again. I do know many individuals who purchase the Particular Gives model of the Kindle, provoke a dwell chat, and ask them to take away the advert from the system, normally carried out totally free.
Kobo – Rakuten Kobo has one of many worst buyer experiences when you purchase the e-reader straight from the corporate. They outsource their brokers to different international locations, who have no idea the product or the best way to repair easy issues. Buyer queries are bounced between completely different tiered brokers, they usually promise a callback however usually by no means really name the client again. If you would like a Kobo e-reader, I like to recommend shopping for it by a retailer with a liberal return coverage or an RMA staff. If you happen to purchase the Kobo from an enormous field retailer or bookstore, you’ll be able to drive to the shop, convey again your dud or damaged unit and get a alternative.
Barnes and Noble – Barnes and Noble has a telephone quantity you’ll be able to name for customer support, however most workers have no idea something concerning the Nook e-e-reader or Nook pill. One of many solely methods to purchase a Nook in the US is on-line by the retailer, a third get together retailer similar to Good e-Reader or visiting your native bookstore. One of the best ways to get good customer support is to go to your native B&N bookstore. You possibly can usually do that shortly when you obtain a damaged unit or have to get it swapped underneath guarantee.
Everybody Else
Most different corporations that promote e-readers or e-notebooks have various ranges of customer support. Most of them make it very exhausting even to come up with them; that is very true with Chinese language manufacturers similar to Bigme and Onyx Boox, who don’t promote their telephone numbers and don’t want folks emailing them. When you’ve got an issue with an Onyx, they make you pay for the restore and transport each methods, making it cheaper to purchase a brand new unit. Outstanding has a great customer support staff and is immediate in addressing points.
What firm do you want its customer support expertise that sells its e-book readers?
Michael Kozlowski is the editor-in-chief at Good e-Reader and has written about audiobooks and e-readers for the previous fifteen years. Newspapers and web sites such because the CBC, CNET, Engadget, Huffington Put up and the New York Occasions have picked up his articles. He Lives in Vancouver, British Columbia, Canada.
